Q. When is a client's credit card charged?
A. The card will be charged for payment in full immediately once cleaning has been completed. Clients paying with credit/debit cards will be invoiced. Note: all invoices must be paid immediately upon receipt.
Q. When should commercial accounts be paid?
A. For commercial accounts, all payments must be paid in full based on net 30 days. Note: failure to pay within the specified time frames will result in a 10% late fee being applied for each month it is past due. A discount of 1% can be applied to any accounts paid 20 days early.
Q. What types of payment methods are acceptable?
A. For your convenience, we gladly accept cash, checks (payable to Done Wright Cleaning Services LLC) and credit card (Visa, Master Card, Discover, American Express). A $35 fee is applied to all returned/bounced checks. Clients paying with cash or check may leave payment during Move In/Out and Event Cleanings.
Q. Are there any fees for not canceling or rescheduling an appointment?
A. Yes. If an appointment for a Post Renovation, Move In/Out or Event Cleaning is not canceled and/or rescheduled at least 48 hours prior to the actual appointment date/time, the client will be held responsible for paying a $100 late cancellation fee.
Q. Is there a refund policy?
A. Refunds will not be offered. However, if a client is not happy with the Post Renovation, Move In/Out or Event Cleaning Services provided, please call us within 24 hours and we will return to correct any oversights. Note: please refer to the Cleaning Questions area as it relates to "Before and After" pictures.